Total Calls Processed
8,247
+12% vs prior period
Compliance Score
94.2%
Above 90% target
Open Promises
37
12 overdue
Retained Revenue
$187,400
62 saves this period
Avg Handle Time
4:31
-8s vs prior
First-Call Resolution
78.4%
Target 75%
Save Rate
22.1%
+3.4 pts
Top Risk Property
Seaside Miami
Resort Fee gaps
Daily Call Volume & Compliance
Call Disposition Breakdown
Alert Volume by Category
Hourly Call Heatmap (last 7 days)
0
4
8
12
16
20
Mon
Tue
Wed
Thu
Fri
Sat
Sun
fewer
more
Recent Alerts
Live Agent Activity
In queue
7
Longest 1:42
Service level
86%
answered <20s
Agents
17/25
4 avail
SL
Sarah L.
DR
David R.
TH
Tom H.
JP
Jennifer P.
CM
Carlos M.
MK
Maria K.
LW
Lisa W.
JT
James T.
Top Performing Agents
| # | Agent | Compliance | Save Rate | Promise Fulfillment | Composite Score |
|---|---|---|---|---|---|
| 1 | Sarah Lopez | 97.4% | 34.2% | 96.1% | 95.8 |
| 2 | David Reyes | 96.8% | 28.9% | 94.3% | 93.1 |
| 3 | Jennifer Park | 95.2% | 26.4% | 92.7% | 91.2 |
| 4 | Tom Hayes | 94.9% | 22.1% | 91.4% | 89 |
| 5 | Carlos Mendez | 93.7% | 20.8% | 90.2% | 87.6 |
Today vs Yesterday
Calls handled
1,342
vs 1,198 yesterday
Compliance
94.6%
vs 92.8% yesterday
Save rate
22.1%
vs 18.7% yesterday
Promises opened
31
vs 28 yesterday